Moldovan prime minister says citizens must have necessary comfort addressing public services

Chisinau, 18 January /MOLDPRES/ – The Government of Moldova, in partnership with the World Bank Group, launched project Modernizing Government Services today, which will be implemented by the State Chancellery jointly with the Centre for Electronic Governance, the government’s communication and protocol department has reported.

During the event, Prime Minister, Pavel Filip, said that project Modernizing government services would have a positive impact on citizens and business environment by providing more efficient and higher – quality governmental public services. “The citizens must have necessary comfort when addressing public services. The e – governance means changing its way from vertical to horizontal, because digitization makes decisions much quicker,” said Pavel Filip.

The Head of the Executive urged central and local public authorities to work hard and to modernize government services. The PM also thanked the World Bank team for support in implementing project of e – governance transformation.

Attending the event, Director of the World Bank Office in Moldova, Anna Akhalkatsi, congratulated government for project starting, reiterating World Bank support in its implementation. "This project fits perfectly into the government's digital transformation agenda. We are very proud that the project will target citizens with limited access to digital services in particular," said Anna Akhalkatsi.

Through project Government Service Modernization, the Government aims to reduce the number of existing public services, simplify and diversify their delivery channels and reduce the number of documents needed for the purpose. In this way, citizens will require much of the service only by ID presenting and due to electronic exchange of data between institutions duration of service provision will be significantly reduced.

At least 80 Universal Service Providers will be created across Moldova. Project Government Service Modernization will be implemented in 2018 – 2022 with budget of $22.4 million.